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Nope. We only offer support for issues regarding your membership.
It depends on the number of requests we receive for that item.
You need to take the item as is. We do our best to share only working items – themes are tested manually for demo import but occasionally authors may change the way an item checks for a license. Based on your input we mark the items that aren’t properly nulled. Always test the item in a dev environment.
No, it’s a donation, try the free way first and see if it is what you are looking for.
It’s a false positive coming from the fact that some antiviruses are way too sensitive (take BKAV for example). GPL Canyon is probably the safest place online when it comes to malware.
it’s usually take 0-72 hour after we get a request for the update.